Dubai, UAE, 22 April 2009: Altitude Software announced today that Technology Marketing Corporation (TMC)'s, Customer Interaction Solutions® magazine has named Altitude Software's Altitude Unified Desktop as a recipient of a 2009 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.

Commenting on the win, Riadh Boukhris, Altitude Software Middle East & North Africa President said; "Winning the award is testament to our commitment to providing customers with outstanding IP Contact Centre solutions that are innovative, functionally robust, and easy-to-use.  In an industry which is increasingly competitive, specifically in the Middle East region, to win such an award is a great achievement for all involved."

Altitude Software's Altitude Unified Desktop integrates multiple CRM applications in a single user-friendly interface, providing agents with real-time and accurate customer information, including suggestions regarding cross/up sell opportunities, resulting on higher first call resolution rates, customer satisfaction and retention. Altitude Software's customer interaction suite Altitude uCI is an open, flexible and comprehensive architecture suite that supports contact centers to streamline operations and become more competitive and effective in customer acquisition.

"Altitude Unified Desktop is helping contact centers worldwide to significantly improve operations, boost agent productivity and increase first call resolution rates, which is one of the main objectives of all customer relationship management approaches. We are honored to receive the 2009 CRM Excellence Award for this performance and we consider it an industry recognition of the Altitude Unified Desktop added-value and effectiveness to drive better business results", says Miguel Lopes, Vice President Marketing and Product Management, Altitude Software.

"Altitude Software has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers", said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.

Based on hard data, The CRM Excellence Award relies on facts and numbers demonstrating the improvements that the winner's product has made in a client's business. The Tenth Annual CRM Excellence Award winners have been chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

The 2009 CRM Excellence Award winners can be found in the May and June 2009 issues of Customer Interaction Solutions magazine.